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We regularly update our website and social channels, but we recommend signing up to our Newsletter which is located at the bottom of the page.
Charging your BYD vehicle is simple, and there are a few different ways to do it! For domestic charging, we recommend a wall mounted AC charger. Public charging stations are also available across the country. All BYD vehicles also come with a 3-pin emergency charger. For more information on how to use, please see the how to video on vehicle to load here.
Please ensure that you only use your 3-pin emergency charger when it’s plugged in directly to the wall. All multiboards and extension cords should not be used while charging.
Your BYD is compatible with most public charging stations. Currently, BYD vehicles are not compatible with public Tesla DC chargers. You can find your nearest charge by using one of the websites linked below.
The length of time it takes to charge your vehicle depends on the type of charger you are utilising. For more information check in with us to discuss.
Yes, an EV car can be charged outside in the wet as these chargers and cables are IP54 rated.
We recommend Wallbox for your at home charging needs. A powerful, smart charger in a convenient small size. Speak to us about all home charging options and installation.
Yes, you can set charging schedules from the vehicle.
Please call BYD Roadside Assist on 0800 293 288.
For Apple users, the BYD App is available for download on iTunes, while Android users can find it on Google Play.
The BYD App offers a diverse range of functions at your fingertips. Among its key features are the ability to turn on air conditioning, activate seat heating, remotely lock and unlock your vehicle, and locate your car in a crowded parking lot through light flashing or honking.
The team at BYD can connect this for you, but first you’ll need to visit your closest BYD dealership and bring along a copy of your drivers license (or official ID), and proof of ownership. The dealer will then arrange for you to supply your email address and sign our privacy policy. Then you can contact the BYD team and we can move the car over to your new BYD Cloud Services account.
OTA stands for Over the Air where updates are delivered wirelessly to your vehicle. From time to time, BYD provides essential software upgrades to your vehicle which improves and optimises many features and aspects of your vehicle. These updates are free, and we recommend every customer completes these updates as they become available. We also recommend doing these updates while you’re home or parked for a while.
Your OTA update will prompt you on your touch screen. Please make sure you do not confirm any update to start if you will need to be driving the vehicle straight away. We recommend you update when you are home for a while. You will receive an email with instructions if there is anything specific you need to do prior to or during an update.
OTA updates are free for the life of the vehicle.
Please contact your local dealer who will be able to help you with your OTA updates. Please make sure if you purchased your vehicle before Nov 2022 that you have received an updated SIM card.
OTA updates normally happen every few months, but this could be more frequent depending on the type of software update is needed. For major updates you should receive an email from us detailing what the update includes.
Vehicle-To-Load is enabling use of the large battery in an electric vehicle to power or charge something else. All BYD vehicles come with Vehicle to Load technology and ready to use VTL adapter/cable. Simply plug the adapter into your vehicle charging port and you can use it to power any appliance with a standard NZ plug. For more information on how to use please see the how to video on Vehicle-To-Load here.
All BYD vehicles come with a VTL adapter free of charge.
Your BYD vehicle offers a wide range of possibilities when it comes to Vehicle-to-Load. With its standard NZ plug, you can power a variety of devices and appliances. From everyday household essentials like coffee machines, fridges, and heaters to more imaginative appliances, the options are endless. For instance, we’ve even had enthusiasts plug in their electric drum kits and jam by the beach!
The BYD ATTO 3, BYD DOLPHIN and BYD SEAL all have a 5 Star ANCAP safety rating.
The ATTO 3 and DOLPHIN uses both regenerative braking and physical brakes.
No, there are no planned subscriptions or fees for any features in the vehicle. Some third party apps may charge for use, just like any mobile device.
Yes. The recommended snow chains are no larger than 6 mm in thickness or diameter, which provides enough space between tires and other parts.
A locally developed and tested tow bar is now available. Please see your local dealer for more information.
The BYD ATTO 3 and BYD DOLPHIN will have the Karaoke function as part of the latest OTA update – coming soon! Information regarding the BYD Microphone will be announced alongside this update.
Yes, like all vehicles it is important to service your BYD regularly. Irregular or lack of servicing will affect the vehicle warranty.
Please find a link to our Automotive Workshop here.
We recommend contacting your our Workshop about service cost options including available service plans.
Check out warranty information here.
Please find a link to our BYD Accident Card on our website here. We recommend printing the card and keeping it in your BYD vehicle in case of an accident.
Find a copy of the Owners Manual here.
We encourage you to reach out to our Fleet team for a chat. You can find their contact information and location details on our dedicated Fleet page.
Yes, our model line-up is expanding and we will share any information on our BYD Nelson channels as soon as possible.
While there are no current plan in the immediate future, BYD is always looking for what vehicles are suitable for the NZ market. Make sure you sign up to our Newsletter at the bottom of any page, and Register Your Interest for updates.
Official Agents for Sales, Servicing, Parts & Accessories for the Top of the South.
Monday – Friday:
8:30AM – 5:30PM
Saturday:
9:30AM – 5:00PM
Sunday:
By Appointment